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Office Manager vacancy

Medical Receptionist vacancies

All details are in the vacancies section of our website

  

 

 

Message from the Practice

In light of the negative press general practice is currently facing we would like to draw your attention to some figures.

 

The amount of appointments the government says we should have available per week is 75 appointments per 1000 patients per week.  The amount of appointments that we are actually providing at Measham Medical Unit is between 125-140 appointments per 1000 patients per week.

 

During the pandemic we have continued with, blood test, smear tests, antenatal care, six week baby checks, childhood immunisations, and chronic disease reviews.  We have used a  total video/triage model as requested by the government through the pandemic, BUT have always brought patients in for a face to face review when clinically required.  We are now busier than ever and there is no let up.

 

In addition to all our normal work we have also staffed the COVID vaccination clinics and are continuing to do flu vaccinations on top of our normal work.  We have suffered some of the worst abuse in the 25 years I have worked for the NHS and our staff are feeling it.   Please remember that our staff are carrying out doctors’ orders and if we say no to something it is because there is a valid reason or the demand for appointments is outstripping even the increased number we are currently providing.  If the phones are busy it is because we are dealing with one of the 11000+ calls coming into our practice every week.  Please be mindful that our staff are humans too!  #BEKIND.

 

The practice has a duty of care for the health and safety of our staff.  They come to work to care for others and our staff should be treated with courtesy and respect.  The practice will not tolerate aggressive or violent behaviour towards our staff.  Anyone giving verbal abuse to members of staff will be warned and if this behaviour continues during that phone call our staff have been advised and encouraged to hang up on that call if the behaviour remains unchanged.  A letter will also be sent advising that the behaviour will not be tolerated from our practice manager and this may result in the patient being removed from the practice list.

 

Once again, please be kind to our staff they are working very hard for patient care.

 

Yours sincerely

 

Kirk Moore GP

On behalf of Measham Medical Unit


Flu Jabs

If you are aged 65 or over then please call Measham Medical Unit on 01530 270 933 to book an appointment for a flu vaccination.

We have a limited supply of flu vaccinations for patients who are under 65 and eligible. If you are one of these patients, we will contact you some time in the next month to arrange an appointment. 

Under 18s who are eligible will be contacted by the Medical Unit in the next 2 months.


Dispensary Opening Hours

From Tuesday 31st August our Dispensary will return to opening at 8:00am every weekday.

They will continue to be open throughout the day up until 6:00pm. However, we will be remaining closed on Saturday mornings still for the foreseeable future.


Covid Restriction Update - July 19th

Since March 2020 we have made every attempt to make the Unit as safe as possible for patients and staff. This is something that we remain fully committed to.

From 19th July, nothing will change at the Unit. Staff will continue to wear PPE and patients will be required to wear a mask to enter the building. Continuing to wear masks protects everyone who comes to the Unit, especially the young, elderly and vulnerable.

We have been seeing patients face to face all through the pandemic. Everything starts with a phone call and if a face to face appointment is clinically required then this is arranged by the clinician usually on the same day.

In March 2021; 3616 patients had an appointment, in April 2021 that figure was 3406 and in May 2021; 3846.

In June 2021; 3399 patients had an appointment at the Unit, 774 of those patients had bloods taken. Other appointments included covid vaccinations, children and babies immunisations, dressing of wounds, cervical smears, INR testing, chronic disease reviews and treatment of minor injuries.


Appointments Telephone Line & Test Results

Please be aware that our Appointments Telephone Line 01530 270933 will now open again at 8:30am. Our Emergency & Enquiries Line 01530 270 667 will continue to open at 8:00am.

We also ask that patients who are awaiting blood sample, scan & x-ray results to please call after 2:00pm to avoid the telephone lines from getting too busy during peak times of the day.


Saturday Morning Closure

Due to the ongoing Coronavirus situation, the Medical Unit and Dispensary will remain closed on Saturday mornings until further notice.

We apologise for any inconvenience this may cause.


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