Appointment Changes - Coronavirus

We have changed the way our appointments are being offered at the Medical Unit to help combat the spread of Coronavirus. 

We are currently trying to telephone triage all of our appointments where possible; this is including the appointments we offer with with the GPs, Nurses, Pharmacist and our Morning Clinic. Patients are only being asked to present at the surgery if they have had a phone call with a clinician first and if the clinician believes it is both necessary and safe for them to do so. All patients will be screened for possible coronavirus symptoms by either the receptionist or clinician, prior to them coming into the Medical Unit for their appointment.

The Medical Unit asks all patients to call the appointments line on 01530 270933 if they need to make an appointment.

These changes are being made to help reduce the number of patients coming to the Medical Unit to help protect both patients and our staff. We want to try and minimise the risk of spreading the infection by asking all patients to use the services as a little as possible or by alternative means by:

  • Avoiding going to the Medical Unit where possible
  • Encouraging patients to book Telephone Triage Consultations 
  • Ordering prescriptions Online or via email:

You may not be able to enter the surgery if you have any of the following suspected Coronavirus symptoms:

  • New Continuous Cough
  • High Temperature/Fever
  • Shortness of breath
  • Or any other flu like symptoms

We are now asking all patients who have these symptoms to remain at home or go home and self-isolate for 7 days minimum. NHS 111 are now asking people to use NHS 111 online for advice or to contact 111 via telephone if they do not have internet access, if their symptoms have not gone after 7 days. 

Please do not to come to the Medical Unit if you suspect you have the Coronavirus or have been in contact with someone else who may have contracted the virus. 

If a patient needs to be seen then this will be arranged by the clinician making the call.

NHS Signposting


Appointments Line: 01530 270933

Appointments can be made with a doctor by calling into the surgery or by telephoning the appointments line, Monday to Friday between the following times:

08:00 – 10:30, 11:00 – 12:45, 14:00 – 15:00, 15:30 – 18:00.

We can offer several types of appointments:

  • Telephone triage: You can be offered an appointment where the doctor will telephone you back, providing you feel the matter is suitable for discussing over the telephone. If the doctor feels you should be seen, an appointment will be made by the doctor for you to be seen at the surgery.
  • A routine 10 minute appointment, whereby you will be offered an appointment that day or the following working day. Please note, if you wish to see a particular doctor you may have to wait longer.

Doctors and Nurse Practitioner

You will be offered an appointment that day or the following working day, though if you wish to see a particular doctor you may have to wait longer. If you make an appointment then please make sure that you let us know if you can’t attend as we can then offer this appointment to another patient.

If you consider it medically necessary you can be seen on the same day. In cases of real emergency, which will not wait until an appointment, please bring the patient to the surgery, telephoning beforehand to warn us. For matters that you believe can be dealt with quickly, we offer express surgeries. These are five-minute appointments for dealing with just one straightforward problem.

Getting the Best From Your Doctor

Before the Consultation

It is usually best to concentrate on one problem during consultation. If you want to discuss several problems or family members, please ask the receptionist for a separate appointment.

  • Think – When did the problem start?
  • Does anything make the problem better or worse?
  • How can you describe it?
  • What worries you more, the discomfort or what might be causing it?
  • How are you hoping the doctor might be able to help you?
  • The doctor can help you more if you can explain the problem.
  • If you think you (or your child) may have to be examined, wear clothes that are easily removed.

During the Consultation

If you have an underlying problem, for example feeling depressed – say so. Make sure you tell the doctor all you want them to know and also, that you understand all they have told you. If you are given a prescription, you should be told why and what effects the medicine may have. If you are not given a prescription, you may wonder why. Do ask and, if you are not happy, let the doctor know why.


You are always welcome to bring a family member or a friend with you into any consultation at our premises. If you are alone, but wish to have a chaperone present, please discuss this with the doctor or nurse.

Helping to Choose your Treatment

There are often different ways to treat a medical condition. Your GP should explain the options, so that you can discuss them and choose which you prefer. You can play an important part in how you are treated. However, in an emergency, it is usually best to rely on the doctor’s advice.


Extended Access Appointments

You can now see a GP or other Healthcare professionals during:

  • Weekday Mornings:             7.00am – 8.30am
  • Weekday Evenings:             18.00pm – 22.00pm
  • Saturdays & Sundays:         10.00am – 16.00pm


To book an appointment, please call the Medical Unit on 01530 270 667. You may be able to get an appointment on the same day if required.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment.

Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website