Appointments

Pharmacy First

If you have any of the following conditions, before booking an appointment please speak directly to your local pharmacist:

Ear ache 

Impetigo 

Infected insect bites

Shingles 

Sinusitis 

Sore Throat  

Uncomplicated UTI - Women 16 - 64

Pharmacist's are trained to advise and offer prescriptions for these conditions, often far quicker than your GP. 

You can find out more here 

 

Rapid Health Appointment System

Starting from 26th November all acute appointments for over 16-year-olds will be directed through the Rapid Health on-line system.

Why are we changing things?

We have listened to patient feedback and recognise that accessing appointments has been a difficult and frustrating process for you for some time. With the ever-growing demand within the NHS, we are continuously looking at ways we can improve the booking process and increase capacity. To achieve this, and ensure patients are receiving the best possible care, we have opted to use the Rapid Health triage tool which will allow us to maximise availability, and ensure patients are seeing the right clinician in the appropriate time frame.

What is Rapid Health?

Rapid health is an AI driven triage tool approved by the NHS. It allows the patient to either make an administrative request, book an appointment, or receive self-help information.

When you click on the Rapid Health button it will offer the following options:

  • Medical Request
  • Admin Request
  • Self-help information

Clicking on the Medical Request button will take you to a detailed questionnaire to complete. This is then triaged, following which a suitable appointment will be offered.

Why do I need to complete an online questionnaire?

All patients will be asked to answer questions using the online form or via the Reception Team when booking their appointment. Your answers help the system find the right appointment for you. This also means the clinician will have the relevant information prior to your appointment, enabling them to have more time to provide quality care to you.

What do I need to do before the start day of 26th November 2024?

Every patient needs to provide an email address to the surgery so that you can book an appointment using the Rapid Health appointment system. To allow you to do this easily, every patient has been sent a text which you can reply to giving your email address. Alternatively, you can send us an email, complete a form on our website here Change of Personal Details - Measham Medical Unit or give your email address to a member of the reception team. 

Your email address will be stored confidentially on your medical record.

When can I use Rapid Health?

The Rapid Health system will be available from 5am each working day (Monday to Friday except on bank holidays) and will be switched off when we reach the safe working capacity for the surgery.  The system will become available again from 5am the next working day.

What type of appointments can I book using the Rapid Health System?

  • GP and Advanced Nurse Practitioner, Emergency Care Practitioners or Physician Associate
  • Minor Ailments
  • To discuss test results or follow ups

How are other types of appointments booked?

We will not be using the Rapid Health System for the following appointments which can still be booked by contacting Reception.

  • Children under the age of 16
  • Practice Nurse appointments (e.g cervical screening, vaccinations and injections)
  • Annual reviews with a Clinical Pharmacist or Nurse (e.g. Diabetes, Hypertension, Respiratory, Cardiac)
  • Medication reviews with a Clinical Pharmacist
  • Midwife, Post natal appointments and 6-week baby checks
  • NHS Health Checks
  • Home visits
  • Extended access appointments offered at Long Lane Surgery and Castle Medical Group
  • Palliative care patients

How do I book an appointment

Book an appointment by clicking the link below.

Book your own GP appointment online via RapidHealth - Measham Medical Unit

Once the system is live, this will take you to the Rapid Health questionnaire. We understand however, that not everyone can manage to do this online. If this is the case, please ring Reception and one of our team will take you through the questionnaire and submit it on your behalf. You will then be offered an appointment in exactly the same way as anyone filling it out online.  Please be aware if you choose the option for a receptionist to fill the template in for you it will take longer than you doing it online yourself and your queue time on the phone may be longer. We wouldn’t recommend completing the form with a receptionist in person at the surgery as some of the questions can be sensitive and we don’t have the facility to offer a private space to complete this.

Reception can also send you a text message with the web link.

What do I do if I want to see a specific GP or Clinician?

When booking an appointment, the GPs and Clinicians with available appointments will be shown and you can then choose from them.

Why have I been offered an appointment with this Clinician?

Patients will be offered an appointment with the most appropriate clinician for the problem described.  This may include being signposted to another service such as a Pharmacy.

How can I pre-book an appointment?

All our appointments both on the day and days or weeks ahead will be available on the system. After completing the Rapid Health questions an appointment will be offered within an appropriate time frame.

I was not offered an appointment, what do I do? Once you have completed our triage questionnaire, we will offer an appointment in the most appropriate time frame. If you have not received an appointment, it means that your request has been passed to the Duty Doctor to review. A staff member will be in contact within 48 hours.

My problem is personal, and I only want to tell a GP?

In order for the system to direct you to the correct clinician in the correct timeframe you do need to give certain information on the form. This is saved directly on to your medical record but goes no further. If you need help navigating the questionnaire or our website, you can speak confidentially to one of our Patient Service Advisors at the surgery who can assist you. Our reception team follow a strict code of confidentiality just like the rest of our staff.

Who will book follow up appointments?

The clinician you see will book your follow up appointment if this is indicated.

How do I book an appointment for a child under 16?

You can still book the same way as before by ringing the surgery. Accurx is also still available for children for problems that can be resolved via an online consultation. Please do not use Accurx to try and book an appointment or for anything that would need a face-to-face appointment.

I require an interpreter/assistance for my appointment.

If you know you need an interpreter or the shuttle bus, please call the surgery when you have booked your appointment to arrange this.

How does the Admin Request option work?

Through the Admin Request button, you can request sick notes, acute prescriptions, or doctors’ letters, and make any other administrative requests.

Can I still order my repeat prescription in the old way?

Yes, please continue to use the NHS app, Systm Online or post your “B side” to the surgery.  Please don’t order repeat prescriptions through RapidHealth.  

Will I still be able to use the NHS app?

You will still be able to use the NHS app to access medical records, test results and prescriptions but you will not be able to use it to book appointments.

What if I have more questions?

Please contact us by phone or email if you have more questions that are not answered here. This system is new to us as well, but we will do our best to answer your queries and to make the new system work for everyone

You can watch a short video about Rapid Health here https://vimeo.com/948772217/f3e9d87d1b

Our Appointment System

Appointments

Our Appointment System 

Appointments Line: 01530 270933

Please note, we have listened to your feedback and our appointment line now opens at 8.00am 

Please be aware our phone lines are extremely busy between the hours of 08.00-11.00. Please do not call us for anything that isn't urgent for that day during these times.

 

Online Appointments with Accurx

We are pleased to be able to offer online consultations via Accurx. Accurx is a platform we have used at the surgery for a while and you may have received messages from us via this platform previously. We also use it to request photographs.

Accurx can also be used to request sicknotes and other administration things. It is one of the best options for non urgent requests. 

Please note, Accurx isn't intended as a means to request appointments so please do not use it if you are requesting a call back or a face to face appointment as we won't be able to manage your request in this way. Accurx is best used for things such as skin complaints (please include photographs), acute infections etc which can be dealt with online.

We would recommend booking a telephone or face to face appointment for anything more complex which requires a lengthy discussion with a clininian to avoid any unneccesary delays. 

Pharmacy First Scheme

Pharmacy First

What is this and what can the service offer me?

This is an NHS service to help support and reduce the pressure on GP appointments. If you need advice or treatment for an everyday minor illness, we will refer you to a trained Community Pharmacist. Alternatively, you can contact the pharmacist directly.

What conditions can the Community Pharmacist treat? 

Ear ache - age 16 and under 

Impetigo - 1 year and over 

Infected insect bites - 1 year and over 

Shingles - 18 years and over 

Sinusitis - 12 years and over 

Sore throat - 5 years and over 

Uncomplicated UTI - Women 16 - 64

In addition to the above illnesses which pharmacists can prescribe antibiotics for, pharmacists can also offer advise on a range of other illnesses including:

Bites and stings

Cold and flu symptoms

Congestion (blocked or runny nose, excess mucus)

Ears (Wax, blocked)

Eyes (conjunctivitis, dry, runny, or sore eyes)

Gastric (Bowel issue, constipation, heartburn, indigestion, haemorrhoids, and vomiting)

General muscular pain (sprains and strains)

Hayfever

Skin conditions (acne, athletes foot, rashes, warts, verruca’s)

Mouth and throat conditions (cold sores, ulcers)

What conditions are not referred to a Community Pharmacist? 

Immunosuppressed patients

Severe Symptoms

Pregnant patients

Symptoms or conditions that have lasted for more than 3 weeks.

What happens when I see the Community Pharmacist? 

The referral from the GP will share personal details with the Pharmacist about your minor illness.

The pharmacist will contact you to arrange a consultation on the same day, however if we refer you later in the day the pharmacist may contact you the next day. The pharmacist may call you back or offer you a face-to-face consultation.

You will be asked about your medical history and current symptoms in the same way which the GP would ask about them.

The pharmacist will then provide you with advice and prescribe medication to you should it be clinically indicated.

If the pharmacist feels that you need to be seen by a GP urgently then they will call or send the referral back the us at the practice to ensure that you are seen.  You may also be referred back to us to arrange a non-urgent follow up appointment with a GP.

 Blood Tests

We operate a drop in blood clinic each day between 07.30-10.30. No appointment is needed. The samples are then collected from the Medical Unit at around 11am and transported to the laboratory at Queens Hospital Burton for processing. This is why we take the vast majority of blood samples in the morning. Some types of blood samples, Diabetic HBA1C bloods for example, can be taken and stored until the collection the next day without the sample being compromised so you may be offered a booked appointment after 10.30 depending on the bloods required. Please note, all bloods tests carried out by our Phlebotomists must be authorised by a clinician first so please only attend for a blood test that has been requested by a member of the team at the surgery or the hospital. 

Unfortunately, we are unable to take blood tests from children under 14. Appointments at the hospital with specialist Paediatric Phelebotomists can be booked via the swift queue by clicking here.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter for your appointment, please notify us when when you book and this will be arranged. Please be aware, we do require notice for an interpreter to be booked for a specific time. The interpreter service will be carried out over the telephone. 

Chaperones

If you are alone, but wish to have a chaperone present, please advise the clinician that you are seeing.

Cancel an Appointment

It is important that you inform us if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you missed your appointment. Persistent offenders maybe removed from the list.

All appointments booked through Rapidhealth can be cancelled or rescheduled by a link on the confirmation email. 

You can also call, email or contact us via Accurx to cancel an appointment. 

 

 

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

What do to when we are closed

The surgery closes each day at 6pm, DHU (Derbyshire Health United) then provide telephone cover from 6pm-6.30pm Monday to Friday. If you require medical assistance between 6.00-6.30 Monday to Friday please call 0300 323 0671. After 6.30, please call 111. 

Pharmacy

Your local Pharmacist is able to help with most minor ailments so please speak with a Pharmacist first. Some Pharmacies stay open later than surgeries, for example Ashby Pharmacy (located on the green) and Tesco Pharmacy are open until 9pm most days (please check opening hours on their website before attending)

111

111 is free from both landlines and mobiles

If you require urgent medical assistance which cannot wait until our surgery re-opens please dial 111.

(If you do call our enquiry line outside of normal working hours (01530 270667) after 6.30 you will be asked to hang up and dial 111).

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Urgent Care Centres

Please see below

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Urgent Dental Care - Click here for information

 

If you require urgent medical assistance which cannot wait until our surgery re-opens please dial 111.

(If you do call our enquiry line outside of normal working hours (01530 270667) you will be asked to hang up and dial 111).

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Urgent Dental Care - Click here for information

 

Before Booking a GP Appointment

signposting

Extended Hours

Enhanced Access

In North West Leicestershire the 12 practices are working in collaboration as a Primary Care Network (PCN).

The PCN allows us to work differently and provide services jointly or at scale. A great example of this was the Covid Vaccination hub that was provided from Measham Leisure Centre during 2020/21 and has left us with a successful model for future projects.

 From 1st October 2022 the PCN will be providing Enhanced Access appointments (including Covid vaccinations) and these will be available to patients:-

  • Monday to Friday – 18:30 to 20:00,
  • Saturday – 09:00 to 17:00.

As a collative these appointments will be delivered from two hub locations and we will rotate between:-

  • Castle Medical Group – 118 Burton Road, Ashby de la Zouch, LE65 2LP
  • Long Lane Surgery – Beacon House, Long Lane, Coalville LE67 4DR

Appointments are available to book and cancel through your GP practice and you may be offered an appointment at one of these clinics when you speak with reception. If you need to speak to us about an extended access appointment and we are closed, please telephone 01530 566550, if the staff there are unable to answer your call please leave a message or email llrib-llr.nwlpcn@nhs.net. We will also be making available online booking functionality for this service in the near future. 

Please note that we will also be continuing to deliver our early morning pre booked appointments Monday to Friday from 07:30 to 08:00.

FLU VACCINATIONS 2024

We are very pleased to announce our Flu Campaign for 2024.

In true MMU tradition, a clinic will be held on Saturday 5th October.

8.30am-12pm will be appointment only

12.30-3.00 will be a drop in clinic 

 

Eligibility categories for a free flu vaccination at Measham Medical Unit

If you are:

65 or over

Or have:

Diabetes.

Heart problems.

A weak immune system.

Kidney Disease

Liver Disease

No Spleen

Carers

Respiratory Disease including COPD & Asthma requiring continuous use of steroid inhalers.

Morbid Obesity – Adults with a BMI of >40 kg/m2

Chronic Neurological Disease including Stroke, Transient Ischaemic Attack (TIA), Cerebral Palsy, severe or profound and multiple learning disabilities. Down’s Syndrome, Multiple Sclerosis, Dementia, Parkinson’s Disease, Motor Neurone Disease.

Household contacts of immunocompromised individuals.

Healthcare and social workers in direct contact with patients/clients.

Pregnant

Please ensure you check you meet the eligibility criteria before attending the drop in clinic. 

Invites will start to be sent out to eligible patients from next week (9th September) alternatively you can call us on 01530 270667 to make an appointment however we would ask you to only call after 11am as our phone lines are very busy in the mornings. If you haven't received an invite and you think you are eligible, please don't hesitate to contact us or attend the drop in clinic 

Can patients be aware that at times, the clinics are very busy and you may have to queue for a short while.

NHS 111

NHS 111 Online

 

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access.https://111.nhs.uk/  or call 111

Loughborough Urgent Care Centre

When to visit urgent treatment centres (urgent care services)

Urgent treatment centres provide medical help when it’s not a life threatening emergency. 

Other types of urgent care services are called minor injuries units or walk-in centres. They offer some of the same help as urgent treatment centres.

When urgent treatment centres can help instead of A&E

Urgent treatment centres are usually overseen by doctors (sometimes GPs) working with nurses.

If you need one, you can often get tests like an ECG (electrocardiogram), blood tests or an x-ray.

They can diagnose and deal with many of the most common problems people go to A&E for.

These are things like: 

  • broken bones and sprains
  • injuries, cuts and bruises
  • wound dressing
  • stomach pain 
  • coughs, colds and breathing problems
  • vomiting and diarrhoea 
  • skin infections and rashes
  • high temperature (fever) in children and adults
  • mental health problems

If a doctor decides you need a prescription, they can organise one for you. Emergency contraception is also available.

Minor injuries units and walk-in centres

These services can help with many, but not all, of the same problems as urgent treatment centres. If they cannot help with a particular problem, they will direct you to where you can get the right help.

Check if you need an urgent care service 

NHS 111 online can help if you are not sure what service you might need. If an urgent care service is not right for your problem, you will be offered alternative services

Information 

Loughborough Urgent Treatment Centre is open 24 Hours a day, 7 days a week 

Tel: 01509 568800

Loughborough Urgent Treatment Centre
Loughborough Hospital
Hospital Way
Loughborough
Leicestershire
LE11 5JY

 

Helping to Choose your Treatment

There are often different ways to treat a medical condition. The clinician should explain the options, so that you can discuss them and choose which you prefer. You can play an important part in how you are treated. However, in an emergency, it is usually best to rely on the clinician’s advice.