Engage

Welcome to

Measham Medical Unit

Welcome to our website. We hope you find all the information you require.

You can order a repeat prescription or cancel and make appointments online by selecting Online Services at the top of the screen if you have signed up to use your Online Account at the Medical Unit.

 


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Remain up to date with the latest news and information regarding the practice:

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Changes at the Medical  Unit from 4th July 2022

As you may be aware NHS England recently introduced new infection control guidelines which means that mask wearing in GP Surgeries is now only advised for patients with respiratory symptoms and for staff in clinical areas.

We are often asked why we have the gates closed and the answer is to protect staff and patients which has always been one of our main priorities.

Often there are vulnerable and poorly patients in our waiting room who need protection and our covid infection rate for staff has been at its highest between January and March 2022.

One of the reasons we have remained open is because we have taken precautions with access to the Unit, unfortunately, other surgeries locally have had to close for short periods of time.

With this in mind, we thought that we would like to give our patients some perspective about what has been happening at the Unit.     

We often get messages asking if our phone lines are not working, our phones lines are always open when we are. Between January and March 2022, we answered 53,381 calls.

Patients also ask why we ask for details of the problem when patients make an appointment. This is so we can book them into the right appointment here or signpost to other available service such as the Community Pharmacy Consultation Scheme which sees Pharmacists working alongside Primary Care clinicians to deal with problems including things like water infections, insect bites, hay fever, colds and flu.

We also get asked when we are going to start seeing patients again. Between January and March 2022, we had 3247 face to face consultations and we had telephone consultations with a further 6958 patients.

Our total number of appointments from:

  • 05.2021- 15.05.2022 was 89,903
  • 05.2020-15.05.2021 was 79,267
  • 05.2019- 15.05-2021 was 77,670

 

Between January and March this year, we took bloods from over 4000 patients, we issued 16337 repeat prescriptions for patients and delivered medication to over 700 patients each month.  The surgery shuttle bus service brought patients to 133 appointments, and we are fortunate to have just had a brand-new bus.

Between January and March this year, we looked after 81 patients with complex wounds, some requiring daily appointments and our midwife provided 206 appointments for pregnant patients. Our practice nurses also carried out 426 cervical smears

 

We have also introduced a new online consultation platform, details of this are available on our website and Facebook page.   This is a new online patient to doctor platform that patients can use to contact us with non- emergency, non- urgent medical conditions, or admin questions. Since we introduced this service  in April 2022 over 650 patients have used it.

During the pandemic we have seen some changes in our staff.

  • Dr Swaebe and Dr Ravji have moved to other practices.
  • Nurse Practitioner Sally Brooks and Diane Watts, (one of our practice nurses) have retired.

 

Joining us we have

  • Emma Williams (Advanced Nurse Practitioner)
  • Emily Large (Physician Associate),
  • Joanne Harborne (Nursing Associate)
  • 3 Emergency Care Paramedics
  • An additional clinical pharmacist.

Dr Popat and Dr Blanckensee have joined us as GP partners. We are also currently increasing staffing levels in our main office and dispensary.

Five members of staff have had or are on maternity leave too.

Many of our staff also took part in the vaccination programme in their spare time enabling over 11000 of our eligible patients to be vaccinated at least 3 times.

 

As we move forward, we are making changes which will be effective from 4th July.

  • The Unit gates will reopen for patients who have a booked appointment or are coming to the drop-in blood clinic.
  • We will continue with telephone triage, if you need to be seen, the clinician you speak to will make you the appropriate face to face appointment.
  • Practice nurse, nurse associate and clinic team appointments are bookable face to face, and some will soon be available online.
  • Appointments, where available, can be made with the clinician of your choice
  • Please do not come to the Unit to make an appointment. Appointments will not be made at the Unit. Appointments can be made over the telephone or are available to book online. Online consultations are available via Engage Consult (our online consultation platform)

Pre bookable appointments will be available up to 4 weeks ahead.

Internet appointments will be released in blocks rather than each morning.

Our drop-in blood clinic will start running each morning from 7:30am-10:30am.

 

 

In order that we can manage our workload more efficiently please can we ask:

  • You only call between 8:30am and 10:30am if your appointment is urgent for that day
  • If you want to book a future appointment, please ring after 11:00am, we are here until 6:00pm
  • If you have an enquiry or are calling about anything non urgent, then please ring after 11:00 am
  • Please do not come to the Unit to make an appointment we are not making appointments in person.

 

Why not think about joining our Patient Reference Group

Post-pandemic   Restoration Group

A chance to make constructive comments and be part of effective change.

Thank you.

 

 

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Enhanced Access - Patient Engagement Survey

As part of the ongoing NHS transformation, in 2019 the 12 GP practices in North West Leicestershire came together to form a Primary Care Network. All practices are required to open between the core hours of 08:00 and 18:30 and from 1st October 2022 the Primary Care Network will be asked to provide extra hours outside of core hours which will be known as Enhanced Access. We are keen to understand what you, as patients, would like to see available and we will use your feedback to help model the new service. 
Please click on the link below to complete our short survey. This should take no longer than 5 minutes to complete:
Thank you for having your say.
North West Leicestershire Primary Care Network.

Flu Jabs

We have finished giving flu jabs for the 2021/22 season. Our 2022/23 clinics will be advertised later in the year.


Dispensary Opening Hours

Our Dispensary is open Monday to Friday from 8:00am to 6:00pm each day.

 However, we will be remaining closed on Saturday mornings still for the foreseeable future.


Covid Restriction Update - June 2022

Since March 2020 we have made every attempt to make the Unit as safe as possible for patients and staff. This is something that we remain fully committed to.

From Monday 13th June 2022, patients and staff do not need to wear masks inside the Medical Unit. Masks can still be worn if preferred. 

We have been seeing patients face to face all through the pandemic. Everything starts with a phone call and if a face to face appointment is clinically required then this is arranged by the clinician usually on the same day.

We have continued to do blood tests, covid vaccinations, children and babies immunisations, dressing of wounds, cervical smears, INR testing, chronic disease reviews and treatment of minor injuries all through the pandemic.

We thank you for your patience and understanding.


NHS App  

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

Click on the link below to download the app:

NHS App

Use the NHS App to:

  • NHS COVID Pass – view and share your COVID Pass for event trials in England and travel abroad.
  • Advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
  • Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
  • Book appointments – search for, book and cancel appointments at your GP surgery. See details of your upcoming and past appointments.
  • Health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice and medical help near you.

Covid Vaccinations

 

Please note that the Online Booking which is being offered will be at a National Vaccination Centre, not locally.


Covid-19: Support for Mental Health

0116 295 3060

24 hour NHS Phone Support for all urgent mental health needs.

Leicestershire Partnership NHS Trust has launched the dedicated telephone line above for people of all ages to access urgent NHS mental health support.

For information and advice regarding non-urgent mental health support during the pandemic, visit: 

Covid-19: NHS Support for your Mental Health


Saturday Morning Closure

Due to the ongoing Coronavirus situation, the Medical Unit  will remain closed on Saturday mornings until further notice.

We apologise for any inconvenience this may cause.


Access to the Medical Unit - Coronavirus

Due to Covid; we have decided to limit the access to the Medical Unit for the foreseeable future. We are asking patients to only present at the surgery if they have an appointment, a prescription to collect or a form or letter to collect.

If you do need to come in to the Medical Unit for whatever reason we will be screening all patients either over phone or at the main entrance.

We are encouraging patients to contact us via telephone, if they have any queries.

Appointments Line: 01530 270 933

Enquiries Line: 01530 270 667

To register for Online Services please call our enquiries line; where one of our receptionists will issue you with a Username and Password for you to make appointments and order prescriptions online. 


Appointment Changes - Coronavirus

We have changed the way our appointments are being offered at the Medical Unit to help combat the spread of Coronavirus. 

We are currently trying to telephone triage all of our appointments where possible; this is for all clinicians other than our clinic team and nursing team, for patients who require dressings, blood tests, immunisations, injections, ECGS and other examinations.

Our clinicians will decide whether a face to face appointment is clinically necessary and will usually make that appointment for the same day.  All patients will be screened for possible coronavirus symptoms by either the receptionist or clinician, prior to them coming into the Medical Unit for their appointment.

 The Medical Unit asks all patients to call the appointments line on 01530 270933 if they need to make an appointment; alternatively patients can call the enquiries line on 01530 270667 if they would like to register for online services, where patients are able to book appointments and order prescriptions online.


Before Booking a GP Appointment

NHS Signposting

Before booking an appointment with a GP, ask yourself these three questions:

Can I?

  1. Self-care
  2. Use NHS Choices or similar reputable websites/resources
  3. Seek advice/treatment via a pharmacist

When attempting to book an appointment to see a GP/Nurse Practitioner, you may have our receptionists ask you questions in an attempt to signpost you in the right direction to avoid any unnecessary appointment bookings.

Often patients ask for an appointment with the GP/Nurse Practitioner when sometimes another Health Care Professional or source could deal with the problem more appropriately.

Self Care Campaign

Why are we asking you to buy ‘Over the Counter’ medicines for short term treatment of minor ailments, low dose vitamin D supplements and some infant formulas? Please click here for more information.


Social Prescribing Groups

Social prescribing is a way of linking our patients with groups and sources of support within our community. It provides a non-medical option that can work alongside existing treatments to improve health and well-being. For more information on our groups please click here


Named Accountable GP

All GP practices are required to allocate a named accountable GP for each patient. If you would like to know who your allocated GP is, please ask next time you ring or visit the surgery.

The allocation of a GP does not restrict you to that Doctor or limit access to any of our services.


Post Code Checker

 Enter your post code in the box below to see if your post code is within our practice area:

No Smoking Site

This year Smokefree Action is asking everyone to focus on the message that smokers shouldn't give up on giving up. Every time people quit smoking, they're a step closer to success. Smokefree Action are doing this with the voice of health professionals from around the country.

If you would like more information about quitting smoking please click on the following link. Https://smokefreeaction.org.uk

 

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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