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If you have any of the following conditions, before booking an appointment please speak directly to your local pharmacist:
Ear ache
Impetigo
Infected insect bites
Shingles
Sinusitis
Sore Throat
Uncomplicated UTI - Women 16 - 64
Pharmacist's are trained to advise and offer prescriptions for these conditions, often far quicker than your GP.
You can find out more here
Starting from 26th November all acute appointments for over 16-year-olds will be directed through the Rapid Health on-line system.
Why are we changing things?
We have listened to patient feedback and recognise that accessing appointments has been a difficult and frustrating process for you for some time. With the ever-growing demand within the NHS, we are continuously looking at ways we can improve the booking process and increase capacity. To achieve this, and ensure patients are receiving the best possible care, we have opted to use the Rapid Health triage tool which will allow us to maximise availability, and ensure patients are seeing the right clinician in the appropriate time frame.
What is Rapid Health?
Rapid health is an AI driven triage tool approved by the NHS. It allows the patient to either make an administrative request, book an appointment, or receive self-help information.
When you click on the Rapid Health button it will offer the following options:
Clicking on the Medical Request button will take you to a detailed questionnaire to complete. This is then triaged, following which a suitable appointment will be offered.
Why do I need to complete an online questionnaire?
All patients will be asked to answer questions using the online form or via the Reception Team when booking their appointment. Your answers help the system find the right appointment for you. This also means the clinician will have the relevant information prior to your appointment, enabling them to have more time to provide quality care to you.
What do I need to do before the start day of 26th November 2024?
Every patient needs to provide an email address to the surgery so that you can book an appointment using the Rapid Health appointment system. To allow you to do this easily, every patient has been sent a text which you can reply to giving your email address. Alternatively, you can send us an email, complete a form on our website here Change of Personal Details - Measham Medical Unit or give your email address to a member of the reception team.
Your email address will be stored confidentially on your medical record.
When can I use Rapid Health?
The rapid health system will be available from 5am each working day (Monday to Friday except on bank holidays) and will be switched off when we reach the safe working capacity for the surgery. The system will become available again from 5am the next working day.
What type of appointments can I book using the Rapid Health System?
How are other types of appointments booked?
We will not be using the Rapid Health System for the following appointments which can still be booked by contacting Reception.
How do I book an appointment
Book an appointment by clicking the link below.
Book your own GP appointment online via RapidHealth - Measham Medical Unit
Once the system is live, this will take you to the Rapid Health questionnaire. We understand however, that not everyone can manage to do this online. If this is the case, please ring Reception and one of our team will take you through the questionnaire and submit it on your behalf. You will then be offered an appointment in exactly the same way as anyone filling it out online. Please be aware if you choose the option for a receptionist to fill the template in for you it will take longer than you doing it online yourself and your queue time on the phone may be longer. We wouldn’t recommend completing the form with a receptionist in person at the surgery as some of the questions can be sensitive and we don’t have the facility to offer a private space to complete this.
Reception can also send you a text message with the web link.
What do I do if I want to see a specific GP or Clinician?
When booking an appointment, the GPs and Clinicians with available appointments will be shown and you can then choose from them.
Why have I been offered an appointment with this Clinician?
Patients will be offered an appointment with the most appropriate clinician for the problem described. This may include being signposted to another service such as a Pharmacy.
How can I pre-book an appointment?
All our appointments both on the day and days or weeks ahead will be available on the system. After completing the Rapid Health questions an appointment will be offered within an appropriate time frame.
I was not offered an appointment, what do I do? Once you have completed our triage questionnaire, we will offer an appointment in the most appropriate time frame. If you have not received an appointment, it means that your request has been passed to the Duty Doctor to review. A staff member will be in contact within 48 hours.
My problem is personal, and I only want to tell a GP?
In order for the system to direct you to the correct clinician in the correct timeframe you do need to give certain information on the form. This is saved directly on to your medical record but goes no further. If you need help navigating the questionnaire or our website, you can speak confidentially to one of our Patient Service Advisors at the surgery who can assist you. Our reception team follow a strict code of confidentiality just like the rest of our staff.
Who will book follow up appointments?
The clinician you see will book your follow up appointment if this is indicated.
How do I book an appointment for a child under 16?
You can still book the same way as before by ringing the surgery. Accurx is also still available for children for problems that can be resolved via an online consultation. Please do not use Accurx to try and book an appointment or for anything that would need a face-to-face appointment.
I require an interpreter/assistance for my appointment.
If you know you need an interpreter or the shuttle bus, please call the surgery when you have booked your appointment to arrange this.
How does the Admin Request option work?
Through the Admin Request button, you can request sick notes, acute prescriptions, or doctors’ letters, and make any other administrative requests.
Can I still order my repeat prescription in the old way?
Yes, please continue to use the NHS app, Systm Online or post your “B side” to the surgery. Please don’t order repeat prescriptions through RapidHealth.
Will I still be able to use the NHS app?
You will still be able to use the NHS app to access medical records, test results and prescriptions but you will not be able to use it to book appointments.
What if I have more questions?
Please contact us by phone or email if you have more questions that are not answered here. This system is new to us as well, but we will do our best to answer your queries and to make the new system work for everyone
You can watch a short video about Rapid Health here https://vimeo.com/948772217/f3e9d87d1b
We’re committed to protecting and respecting your privacy and the personal data we hold and process about you.
The processing of your personal data is carried out by or on behalf of RAPID HEALTH under the EU General Data Protection Regulation and the Data Protection Act 2018. Our legal name is RAPID HEALTH LTD with company number 12061137 and our address is 12 Hale End, Woking GU22 0LH.
You can learn more about how Rapid Health uses your data here https://www.rapidhealth.ai/privacy-policy